Knowledge Management Support Specialist

EPAM Systems

Remote · ArmeniaSalary not disclosedcontractVerified recentlyEPAM Systems Careers

We are looking for a Knowledge Management Support Specialist to establish and maintain support processes by gathering knowledge, creating detailed documentation and ensuring the Global Service Desk operates with up-to-date instructions and educational programs.

Responsibilities

Gather knowledge from different sources required for establishing and maintaining the support process
Create detailed instructions for Global Service Desk operators from scratch Update Global Service Desk / Client's Knowledge Base and keep instructions up-to-date
Identify gaps in the current processes and suggest improvements and updates to them Share knowledge and information within the department and the whole organization Check Global Service Desk operators' knowledge of new and updated support processes
Communicate with L2 / L3 specialists
Create and update educational programs for Global Service Desk operators

Languages

Work format: Remote
Seniority: Mid
Posted: 24 Aug 2026 (4 days ago)
Last verified: 28 Aug 2026

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