Director of People Experience (Europe)

Responsibilities

• Lead, manage and develop a team of three - two Senior HRBPs and one People Operations Specialist - across multiple time zones and geographies
• Act as backup Business
• Partner for either division when HRBPs are unavailable, on leave, or facing a particularly complex or sensitive situation
• Set clear expectations, provide regular feedback, and create development plans for each team member
• Own the HR Operations function - ensuring the employee lifecycle (onboarding, offboarding, employee changes, parental leave, contract amendments) is delivered in a scalable, compliant, and high-quality way globally
• Oversee the People Operations Specialist and ensure Tier 1 queries, employee events, and process documentation are handled to a high standard
• Lead quarterly process audits across onboarding, offboarding, HRIS data, SOC2 and ISO requirements
• Act as primary point of contact for cross-divisional collaboration with Payroll, Tech Ops, Finance, and Legal on operational HR matters
• Own the People Ops process improvement roadmap - identifying and streamlining manual, inefficient, or duplicated workflows across the employee lifecycle
• Partner with HR Infrastructure team to identify and implement automation opportunities in onboarding, offboarding, employee changes, and HR Ops workflows

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