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Staff Software Engineer, EAA CX

Coinbase

Remote · United States$18,169–21,375 gross/mofull-timeCoinbase Careers

The Customer Experience (EAA-CX) sub-organization within Coinbase's Enterprise Applications and Architecture (EAA) group builds and operates the secure, Tier-1 platforms that power internal investigative and support workflows for approximately 7,000 specialists across CX, Compliance, Legal, Global Investigations, and Trust and Risk. As a Staff Software Engineer, you'll operate as a technical anchor across 8 globally distributed EAA-CX engineering squads, identifying high-leverage AI and developer-experience opportunities, architecting solutions on Coinbase's production AI infrastructure, and…

Responsibilities

  • Own the EAA-CX AI maturity and developer-experience roadmap in partnership with engineering leadership, embedding with squads to surface opportunities, prototyping on Coinbase's existing AI platform, and driving adoption through working demos and feedback loops.
  • Lead platform excellence workstreams that improve reliability, observability, change-failure rate, and operational readiness for Tier-1 systems, partnering with engineering managers to ensure practices persist on the teams.
  • Define build-versus-buy strategy for developer-experience and AI tooling across EAA-CX, evaluating what to build internally, adopt from partner teams, procure from vendors, or retire.
  • Provide Staff-level architectural coverage across squads facing complex challenges, ramping in to land architecture or delivery and ramping off while maintaining portfolio-wide coherence.
  • Build highly reliable, secure distributed backend services with full SLO ownership, observability, and incident response, ensuring automated outputs and production changes are traceable, reviewable, and safe in a regulated environment.

Languages

    Work format
    Remote
    Seniority
    Senior
    Posted
    8 Jun 2026
    Last verified
    In the last 5 days

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