Director, AI-Native Delivery Management

Responsibilities

• Own the definition and delivery of the solution, plus the commercial outcome, for a portfolio of 2-4+ concurrent fixed-fee and/or managed-output AI-native engagements
• Operate directly as the AI-Native DM on the portfolio's most complex or highest-risk engagements, while overseeing Senior AI-Native DMs running the others
• Define deliverables and acceptance criteria, or the output SLA and its measurement cadence, for each engagement in the portfolio before a team is assembled
• Mentor and coach Senior AI-Native Delivery Managers on the engagements they run — particularly on managed-output discipline, where the job is holding an SLA over time rather than delivering a fixed scope once
• Contribute engagement learnings — scope/output and SLA definition patterns, FDE staffing patterns, escalation triggers — into the practice's shared delivery playbook
• Provide input into AI-Native DM and FDE hiring criteria and interview loops, drawing on what's actually working across the portfolio
• Escalate and resolve delivery risk within the portfolio, backstopping Senior DMs without displacing them from their engagements
• Manage the commercial health of the portfolio: margin attainment against sold targets, SLA renegotiation cadence on managed-output engagements, and change-order discipline on fixed-fee engagements
• Own C-level client stakeholder relationships across the portfolio — client sponsors, EPAM BU and account leadership — as the accountable escalation point above the Senior DMs

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