Technical Cloud Operations Lead

Responsibilities

• Establish and help shape Domino's Cloud Operations capability, creating clear ownership and operating practices for routine production changes across our cloud environments.
• Build an initial service catalog for our most common operations, with clear procedures, risk boundaries, verification steps, rollback paths, and escalation points.
• Take hands-on ownership of appropriate cloud operations and recurring campaigns while ensuring work is carried through verification and completion.
• Reduce the amount of routine operational work that requires ad hoc involvement from Platform Services and SRE engineers.
• Partner closely with Platform Services, SRE, and
• Support to identify recurring friction and turn it into improvements in automation, tooling, documentation, and self-service.
• Improve visibility into how Cloud Operations is performing through useful measures such as operational volume, exceptions, verification time, engineering escalations, and paved-road coverage.
• Help build the operational controls and evidence practices needed as Domino supports increasingly complex and regulated customer environments.
• Leave the service easier to operate than you found it: recurring problems should increasingly become standardized, automated, delegated, or eliminated rather than simply handled faster.
• What we look for in this role

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