Customer Experience Program Manager

OGC Global

Remote · worldwide, UTC+4 acceptedSalary not disclosedfull-timeVerified 1w agoHimalayas

We are seeking a seasoned CX Program Manager to lead a high-impact, embedded customer experience (CX) program within a Fortune 500 company. In this role, you will act as a strategic advisor and hands-on program leader, responsible for shaping, executing, and scaling the client’s CX strategy while managing a multidisciplinary team and serving as the primary consulting partner to senior stakeholders.

Responsibilities

CX Program Leadership
Own and lead the end-to-end CX program for a major client
Design and evolve CX frameworks, measurement systems, and operating models
Translate customer insights into clear, actionable business recommendations
Ensure alignment between CX initiatives and broader business strategy and goals
Drive continuous improvement of CX metrics (NPS, CSAT, journey KPIs, etc.)
Client Management & Consulting
Serve as the senior embedded CX advisor to client leadership teams
Build trusted relationships with executives across marketing, product, operations, and service
Lead workshops, presentations, and strategic sessions with stakeholders

Languages

Work format: Remote
Seniority: Lead
Posted: 30 Jul 2026 (4w ago)
Last verified: 17 Aug 2026
Apply by: 29 Aug 2026

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