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ServiceNow Senior Software Engineer - SAM/HAM
NewRocket
Remote · worldwide, UTC+4 acceptedSalary not disclosedfull-timeVerified recentlyHimalayas
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.
Responsibilities
- Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues.
- Troubleshoot and resolve issues related to ITSM, HAM, SAM integrations, portal and other ServiceNow modules(optional), including HRSD/SPM/SAM/CMDB/IRM/SecOps/BCM
- Support and maintain ServiceNow modules.
- Support and maintain integrations between ServiceNow and external systems.
- Collaborate with stakeholders & end users to understand requirements and deliver effective ServiceNow solutions.
- Participate in platform upgrades, clone, patching, and performance optimization initiatives.
- Ensure adherence to best practices in ServiceNow development and configuration.
- Document technical solutions, workflows, and issue resolutions.
- Perform deployment.
- Required Certifications
Languages
- Work format
- Remote
- Seniority
- Senior
- Posted
- 19 Sept 2026 (today)
- Last verified
- 20 Sept 2026
- Apply by
- 18 Nov 2026