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Call Center Coordinator
Telecom Armenia
Armenia · On-siteSalary not disclosedfull-timeTelecom Armenia Careers
Team Telecom Armenia is seeking a Call Center Coordinator who will be responsible for organizing and overseeing the daily operations of the Call Center team. The successful candidate will have the opportunity to join a company with a 100-year history and work with the most advanced and innovative technological solutions.
Responsibilities
- Organize and oversee the daily operations of the Call Center team.
- Prepare employee schedules and monitor attendance.
- Allocate workloads efficiently in accordance with professional standards, while monitoring the daily Service Level.
- Optimize existing operational procedures and workflows.
- Conduct call monitoring and reviews to identify deficiencies and errors in service delivery.
- Implement corrective actions to address identified errors and contribute to the continuous improvement of service quality.
- University degree
Languages
- Work format
- On-site
- Seniority
- Mid
- Posted
- 6 Oct 2026
- Last verified
- In the last 3 days
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