Principal AIOps Architect - Cloud & Agentic AI

Responsibilities

• Lead enterprise-scale AIOps, Intelligent Operations, Agentic AI, and automation transformation programs, defining target-state architecture, modernization roadmaps, governance, and reusable solution patterns
• Architect observability and operational intelligence solutions across metrics, logs, traces, events, topology, service dependencies, incidents, deployments, and configuration changes to enable anomaly detection, event correlation, service-impact analysis, and AI-assisted RCA
• Design Agentic AI solutions for IT Operations using Amazon Bedrock/AgentCore, Microsoft Foundry/Azure OpenAI, or Gemini/Vertex AI Agent Engine to enable reasoning, knowledge retrieval, tool invocation, multi-step investigation, recommendation, and operational decision-making
• Architect autonomous and semi-autonomous remediation solutions with policy controls, identity and access checks, risk assessment, Human-in-the-Loop approvals, rollback, recovery validation, auditability, and feedback mechanisms
• Integrate AIOps platforms with ITSM/CMDB, observability, CI/CD, cloud-management, knowledge, security, automation platforms, and enterprise APIs, including ServiceNow or equivalent solutions
• Lead enterprise architecture reviews, solution assurance, design authority, non-functional requirements, security, resilience, scalability, operational governance, and technical leadership across Cloud, SRE, DevOps, Platform, Operations, and AI teams
• Lead RFP/RFI/RFQ and pre-sales solutioning, including technical discovery, solution architecture, transformation approach, estimations, staffing models, implementation roadmaps, assumptions, risks, dependencies, TCO considerations, and technical proposal development
• Engage with senior customer and executive stakeholders, conduct architecture workshops and solution defenses, and collaborate with Sales, Pre-Sales, Delivery, Engineering, Practice, and Commercial teams to develop technically viable and competitive solutions

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