NOC Engineer

iTeam

Yerevan · On-siteSalary not disclosedfull-timeVerified recentlyStaff.am

iTeam is looking for a NOC Engineer to join our technical operations team. In this role, you will be responsible for monitoring and supporting our customers’ IT environments, identifying and investigating alerts, responding to technical incidents, performing L1/L2 troubleshooting, and escalating complex issues to the appropriate engineering teams when required.

Responsibilities

Monitor customer infrastructure, systems, services, and applications
Review incoming alerts and determine the appropriate action based on severity and impact
Perform L1/L2 troubleshooting of network, server, operating system, application, and connectivity issues
Monitor Grafana dashboards, alerts, system metrics, and service health
Analyze monitoring data and logs to identify potential infrastructure or application issues
Monitor servers, routers, switches, firewalls, storage, backup systems, and cloud resources
Perform basic troubleshooting and operational tasks using AWS CLI
Perform connectivity tests, service checks, log reviews, and other diagnostic procedures
Resolve incidents within the NOC scope and escalate complex cases to System, Network, DevOps, Cloud, or other engineering teams
Create, update, and track incidents and service requests

Languages

Work format: On-site
Seniority: Mid
Posted: 25 Aug 2026 (3 days ago)
Last verified: 27 Aug 2026
Apply by: 24 Sept 2026

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