Senior Staff Software Engineer - Agentic Automation

Responsibilities

• Design and implement agentic AI workflows using LLM-based agents, tool calling, RAG patterns, and orchestration frameworks. Push the boundaries of what AI-assisted operations can achieve.
• Build robust integrations and automation pipelines across ServiceNow, identity management, monitoring platforms, and enterprise SaaS.
• Own the full stack from infrastructure to user facing tools.
• Triage and resolve Enterprise issues with a focus on automation and improving mitigation and resolution times
• Manage and troubleshoot Enterprise scale collaboration, productivity, AI and Infrastructure systems.
• Trace and root cause complex, multi system failures. identify patterns in recurring tickets, and build automation or self-service solutions
• Build and maintain runbooks, troubleshooting guides, and knowledge base articles that elevate team capabilities
• Mentor team members on troubleshooting methodology and systems thinking
• What we need to see
• Bachelor’s or Master’s degree in Computer Science, Engineering, IT, or related field (or equivalent experience)

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