Senior Professional Services Engineer

Responsibilities

• The balance will shift toward implementation during periods of heavy new-logo activity and toward customer management as the installed base matures. Expectations is 60-70% implementation and 30-40% customer management to start.
• Implementation and Deployment
• Own the post-sales technical deployment of Abnormal products for Japanese customers, managing a portfolio of concurrent implementation projects from post-sales handoff through go-live and hypercare.
• Lead an effective handoff from the pre-sales team, capturing POV success criteria, the customer's tech stack, security roadmap, timelines, compelling events, and key points of contact before kickoff.
• Run problem discovery to understand each customer's goals and success criteria, and build a delivery plan aligned to them.
• Develop and execute project plans, managing scope, schedule, and quality, and produce clear status reporting to both the customer's project team and internal stakeholders in Japanese and English.
• Deliver product training, portal walkthroughs, and enablement in Japanese so that customer teams are self-sufficient at go-live.
• Consult on best practices, configuration, and creative solutions to produce implementations that are impactful and scalable, including mail routing, filtering, and SEG-related work.
• Identify and proactively mitigate implementation risk, remove roadblocks, and pull in the right internal escalation resources.
• Guide customers to full value across the Abnormal platform, including Inbound Email Security, Account Takeover Protection, AI Security Mailbox, Email Productivity, AI Phishing Coach, and Posture Management, on both Microsoft 365 and Google Workspace.

Languages