Customer Relationship Development Specialist

Responsibilities

• Building and developing long-term, effective relationships with the company's current and potential clients.
• Identifying clients' needs, expectations and problems, and offering appropriate solutions.
• Maintaining regular contact with clients, collecting feedback and analysing it.
• Implementing measures aimed at improving the quality of client service and client satisfaction.
• Presenting the company's services and new offers to clients, as well as identifying cross-sell and up-sell opportunities.
• Studying clients' behaviour, preferences and usage data in order to identify new development opportunities.
• Recording and updating information and client communications in the CRM system.
• Preparing reports and analyses on the client base, sales and relationship development.
• Cooperating with internal departments to ensure effective handling of client requests and resolution of issues.

Languages

Required

• Ability to apply sales, cross-sell and up-sell tools.
• Skills in working with CRM systems and good knowledge of Excel.

Nice to have

• Strong skills in effective communication and relationship building with clients.
• Excellent knowledge of Armenian, and good knowledge of Russian and English.

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