All vacancies
Operations Engineer
Cotiviti
Remote · worldwide, UTC+4 acceptedSalary not disclosedfull-timeHimalayas
Overview The Operations Engineer works primarily with enterprise customers of Edifecs/Cotiviti Encounter Management (EM) products, proactively assisting them with post- sales installation, configuration, upgrade, troubleshooting and day to day operational management. Responsibilities include taking a proactive leadership role working with the Engineering team and Customers to triage and resolve highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of…
Responsibilities
- Provide support to enterprise clients related to the technical and functional aspects of the products.
- Partner with Product Implementation and Development teams as necessary to deploy, configure, and troubleshoot issues.
- Assist Product and Development team with performance and functional analysis and testing during release cycles of service packs, hot fixes etc.
- Implement and maintain automation scripts for routine tasks, ensuring efficiency and scalability.
- Perform regular upgrades, migration, code fixes and hot fix deployment as per requirement.
- Host online troubleshooting and investigation sessions on customer’s production environments.
- Collect all necessary problem details from customers to be able to effectively see the problem to resolution by driving effective RCA.
- Consistently deliver a responsive and satisfying customer experience in every interaction, adeptly managing escalations when required.
- Successfully reproduce customer issues in a controlled test environment.
- Develop custom utilities and workarounds as needed to resolve critical issues reported by the customer.
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 5 Sept 2026
- Last verified
- In the last 3 days
- Apply by
- 4 Nov 2026