WAN Vendor & Lifecycle Specialist

Responsibilities

• Serve as the primary liaison for all global network service providers, telecom carriers, and hardware vendors
• Monitor, review, and report on vendor performance against contractual SLAs and KPIs
• Partner with Procurement and Legal teams to negotiate competitive pricing, contract renewals, and master service agreements
• Act as the internal escalation point for chronic carrier network outages or unresolved provider service tickets
• Maintain a comprehensive inventory of all active network circuits and SD-WAN hardware assets
• Coordinate the end-to-end delivery of new circuit installations, migrations, disconnects, and upgrades across global sites
• Track hardware End-of-Life and End-of-Support milestones to proactively plan refresh cycles
• Collaborate with the Network Engineering team to schedule implementation windows and minimize business disruption during upgrades
• Audit monthly telecom and carrier invoices to identify billing discrepancies, erroneous charges, and unused lines
• Open, track, and resolve billing disputes with vendors to secure refunds and credits

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