Senior Product Manager, Switchboard

Responsibilities

• Set the vision and roadmap for Switchboard, connecting customer needs and internal operational challenges to priorities for the engineering team.
• Work with engineering and site reliability engineering teams to improve the tools used to operate Dedicated instances, including upgrades and maintenance.
• Improve the customer-facing console so customers can manage infrastructure settings, configure private networking and authentication, and understand their instance's health.
• Talk directly with customers to understand their needs, explain product decisions, and use their feedback to shape the roadmap.
• Bring a strong user experience perspective to product decisions. Work hands-on with engineering to develop and refine workflows, including when a dedicated design partner isn't available.
• Explore opportunities to improve the tooling and experience for customers migrating from self-managed GitLab to Dedicated, how we help manage incidents, and to extend Switchboard to support GitLab.com as its architecture evolves.

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