Lead Forward Deployed Engineer

Responsibilities

• Own technical delivery for the most complex customer accounts, from deployment through scaled, everyday use
• Lead deployments across hybrid environments, including cloud, on-premises, Kubernetes, containers, Linux, and related infrastructure
• Define solution architecture for customers with complex data estates, security needs, and business requirements
• Adapt platform behavior when standard configuration does not fully match the customer’s data, workflows, or risk model
• Build and operate integrations across customer systems, including identity, SIEM, ITSM, data platforms, APIs, and downstream tools
• Diagnose and resolve deep technical issues across data, deployment, infrastructure, and integration layers
• Build reusable agents, automations, tools, and playbooks that help the broader FDE team deliver faster and with higher quality
• Turn manual customer outcomes into repeatable workflows for remediation, alerting, reporting, and operational follow-up
• Lead architecture and design sessions with customer executives, security and privacy leaders, business teams, and engineers
• Mentor other FDEs by reviewing solutions, sharing patterns, and helping unblock complex technical work

Languages