Technical Account Manager

Responsibilities

• Serve as the primary technical point of contact for assigned customers.
• Build and maintain strong customer relationships by understanding business and technical needs.
• Respond to customer inquiries and coordinate the timely resolution of technical issues.
• Investigate reported issues, document them in Jira, and coordinate resolution with Product and Development teams.
• Collect customer feedback and feature requests, ensuring they are communicated to the appropriate teams.
• Manage customer expectations by providing clear communication on product capabilities, planned enhancements, and delivery timelines.
• Provide guidance on product functionality and support successful product adoption.
• Keep customers informed throughout the issue resolution process.
• Contribute to customer satisfaction and long-term customer success.

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