Delivery Operations Analyst

Responsibilities

• Oversee the operational process for new customer briefs submitted by GTM to Deal Desk; ensure required information and proper routing for approval.
• Coordinate the transition from commercial approval to the Engineering Program Manager for delivery team assignment.
• Track opportunities through pre-delivery stages, identifying actions, blockers, and missing information.
• Ensure clear, timely handoffs between GTM, Deal Desk, and EPM.
• Maintain accurate, timely data from the Deal Desk process; keep Salesforce and Mission Control updated with customer, opportunity, commercial, and delivery details.
• Establish standards for data entry, documentation, and operational hygiene.
• Develop and maintain reporting on Deal Desk volume, pipeline progression, approvals, delivery assignments, and operational metrics.
• Identify process trends, bottlenecks, and gaps; recommend efficiency improvements.
• Develop and maintain process documentation, workflows, and operational playbooks.
• Help establish clear ownership, SLAs, and operating standards across the workflow.

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