Senior Microsoft 365 Engineer

Responsibilities

• Support Copilot rollout activities, including readiness assessment, licence assignment, group-based enablement, pilot and wave execution, and configuration of Copilot and agent settings in the Microsoft 365 admin center
• Govern Copilot Studio and agents, and produce usage and adoption reporting via the Copilot Dashboard and admin center reports
• Lead data governance for Copilot, including oversharing review and remediation in SharePoint/OneDrive using SharePoint Advanced Management and Restricted Search, and configure Microsoft Purview sensitivity labels, DLP, and retention in coordination with the Security team
• Administer the Microsoft 365 tenant, including service health and Message Center tracking, licensing, admin role management, and change implementation
• Provide L2/L3 support for Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Entra ID (identity, groups, Conditional Access) in coordination with the IAM team
• Act as the escalation point for L1/Service Desk, conduct deep-dive troubleshooting, manage Microsoft support cases, and deliver Root Cause Analysis (RCA) for major or recurring issues
• Administer the Power Platform, covering environment strategy, DLP policies, connector governance, Power Apps, Power Automate, Copilot Studio admin, capacity, licensing, and the CoE Starter Kit
• Develop PowerShell and Microsoft Graph scripts for repeatable administration and reporting
• Create and maintain technical documentation, including tenant design records, SOPs, runbooks, ServiceNow knowledge articles, Copilot rollout guides, FAQs, RCA reports, and change and admin procedures, kept current in approved repositories
• Plan and deliver training for IT staff (L1/Service Desk, IT administrators) on new features, runbooks, and troubleshooting

Languages

Required

• Competency in PowerShell and Microsoft Graph for automation and reporting
• Capability to lead technical workstreams and advise on design across Microsoft 365 and Power Platform
• Understanding of ITIL incident, problem, and change management practices

Nice to have

• Strong written documentation skills and experience delivering technical and end-user training
• Fluent business English (B2 level or higher)

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