Conversational Designer, APAC

Responsibilities

• Own end-to-end AI delivery projects across APAC, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization
• Serve as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customers
• Manage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectations
• Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution
• Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases
• Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-level presentations
• Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact
• Deliver Cresta’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models
• Design and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures
• Contribute to internal documentation, implementation standards, and repeatable delivery methodologies as Cresta scales globally

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