Staff Data Analyst, Marketplace Insights

Responsibilities

• Transform our understanding of how users discover and order food through behavioral insights
• Collaborate with Marketplace and Menu teams to understand user behaviors and drivers behind their interactions with our platform. Uncover patterns and trends in menu discovery, evaluation and ordering actions, informing the improvement of the marketplace experience. Success will be measured by the number of insights…
• Enable self-service insights where you can
• Develop intuitive, interactive data visualizations in Tableau that empower stakeholders to easily explore and understand key metrics and trends.
• Create storytelling narratives within the dashboard that guide users through the data, enabling them to derive actionable insights independently. Success will be measured by the adoption of the dashboard among stakeholders and the frequency of use in decision-making processes, indicating improved data literacy.
• Define metrics and customer segments to gain further insights: Define relevant metric frameworks (behavioral and performance) and user segmentations that align to the learning goals of the team. Work with the product teams to prove your segmentations can be used to build more personalized customer experience. Success…
• Help with the product teams scale up early testing and controlled experiments
• Design, support execution of and analyze (semi-)controlled experiments. Leverage platforms to enable self-serve conclusions about success, but provide hands on support to understand in-test behaviors. Produce learnings and work closely with user experience researchers to help the product teams understand the why of…
• Map and clearly articulate our learning needs: Work with Product, User
• Research, and UX teams to understand the user and commercial challenges in their product area, converting into clearly articulated learning goals and roadmaps. Proactively identify new unknown learning needs that can inform product direction and improve the user experience. Success will be measured by the number of…

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