JIRA Service Management (JSM) Migration Engineer

Responsibilities

• Migration Strategy & Planning: Assess clients' existing ServiceNow instances (workflows, catalog items, SLAs, knowledge bases, and custom tables) and design comprehensive migration roadmaps to JSM
• Data Migration & Mapping: Architect data extraction, transformation, and loading (ETL) processes to migrate historical tickets, assets, users, and attachments securely and accurately from ServiceNow to JSM
• Configuration & Customization: Configure JSM projects, request types, automation rules, service level agreements (SLAs), and queues to match or improve upon current ServiceNow functionality
• Integration Management: Re-establish or integrate third-party tools, CI/CD pipelines, and monitoring systems with the new JSM environment
• Testing & Quality Assurance
• Conduct rigorous end-to-end testing, User Acceptance Testing (UAT), and data validation to ensure zero data loss and functional parity
• Stakeholder Enablement
• Collaborate with client IT teams, project managers, and end-users, providing technical guidance, training, and best-practice advisory for Atlassian ITSM adoption

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