Conversational Design, Demo Engineer

Responsibilities

• Collaborate closely with Solution Engineers and Demo Engineering to design and deliver high-impact, AI-driven demos, Proofs of Concept (POCs), and Conversation Assessments that clearly articulate Cresta’s value in real-world customer scenarios.
• Develop and generate high-quality synthetic conversations and AI model behaviors that realistically simulate customer interactions and bring priority use cases to life in pre-sales environments.
• Conduct in-depth Conversation Assessments and data analyses to uncover opportunity areas, quantify measurable impact, and build compelling business cases for net-new logo acquisition and upsell expansion.
• Continuously enhance demo environments by strengthening QA/QM frameworks, reporting layers, behavioral configurations, intent mining, metadata generation, and dashboard development to ensure accuracy, realism, and actionable insight.
• Design dashboards that tell a compelling business story. Be meticulous in defining metadata layers and required attributes to make demo environments feel authentic and industry-specific
• Pro in Establishing structured Gen AI frameworks for e.g. complaint detection, customer experience measurement, repeat call analysis, and other traditionally subjective evaluation areas using Generative AI best practices.
• Develop scalable methodologies that move beyond keyword-based logic toward AI-driven contextual understanding.
• Lead the design of QA automation frameworks that maximize projection and coverage through a combination of GenAI capabilities and advanced keyword features, reducing subjectivity while increasing consistency, accuracy, and scalability.
• Build cross-vertical expertise (e.g., insurance, banking, telecom, retail, hospitality) and adapt tone, workflows, and interaction strategies to reflect each industry’s operational nuances and KPIs.
• Strategize and design scalable demo accounts that can be provisioned as sandbox environments for clients.

Languages