Lead Business Analyst - EV

Responsibilities

• Document customer, commercial, operational, and technical needs into detailed requirement packages including user stories, acceptance criteria, process flows, edge cases, dependencies, and non-functional requirements
• Facilitate validation of requirements and solution concepts with users, customers, operations teams, and engineering through interviews, workshops, prototypes, pilots, and feedback loops
• Drive user-centric, data-driven product development by owning features from discovery through delivery
• Assess customer needs using personas and product feedback, and help shape the overall customer journey
• Implement feature planning across varied technical environments using Agile/SCRUM while managing tradeoffs on scope, resources, timeline, and customer benefit
• Lead beta and pilot activities for early-stage products
• Partner across functions to deliver coordinated product launches
• Keep knowledge sharing tools and materials current, including user guides, FAQs, and training videos

Languages