Senior Technical Writer

Responsibilities

• We are seeking a highly skilled and experienced Senior Technical Writer to join our growing team. This role will be responsible for creating and maintaining clear, concise, and accurate technical documentation for our products, ensuring our users and developers have the information and resources they need for success.
• Developing, writing, and editing high-quality technical documentation, including API docs, developer guides, reference documentation, and release notes, for a variety of audiences.
• Collaborating closely with product managers, engineers, and other docs writers to gather information, understand product functionality, and ensure documentation accuracy and completeness.
• Implementing and improving documentation processes and standards, including document management and version control using Git.
• Contributing to project planning and project management efforts related to documentation deliverables, ensuring timely and effective execution.
• Actively participating in product management discussions to provide insights and ensure documentation alignment with product strategy.
• Owning documentation strategy for a specific product area — going beyond writing to understand how docs influence adoption, reduce support burden, and surface unmet use cases, then prioritizing content work accordingly.
• Partnering with product and field teams to identify where documentation gaps are blocking user success, and proposing content investments based on user behavior, support tickets, or adoption data rather than just backlog requests.
• 3+ years of experience in technical writing within a software development environment.
• Proven expertise in software documentation, including experience with API documentation and developer guides.

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