Forward Deployment Engineer, Reporting Pro

Responsibilities

• Own technical solution design and configuration of Reporting Pro for assigned customers, mapping reporting workflow to configuration (report templates, macros, structured reporting, speech recognition, sign-off and addendum rules, critical results, user roles).
• Lead technical discovery with customers and implementation teams, covering reporting workflow, legacy reporting systems, HL7 order and result flows, report distribution to RIS and EHR, network and security requirements.
• Build and validate report templates and structured reporting content with radiologists, and plan migration of templates and macros from legacy reporting systems through cutover.
• Partner with the assigned implementation counterpart for this workstream to adopt learnings and best practices into customer configuration and implementations; train and coach implementation teams and customer reporting administrators on correct configuration; publish configuration standards, template libraries and…
• Serve as customer-facing technical lead during go-lives, hypercare and escalations, communicating status, options and expectations to clinical and IT stakeholders.
• Provide implementation support as the L3 escalation point for Reporting Pro issues in assigned accounts, including report delivery failures, root cause analysis and resolution with engineering (approximately 20–30% of time).
• Convert recurring customer needs into standardized workflows and product requirements, distinguishing product gaps from configuration or training issues.
• Own escalation of engineering issues for assigned accounts: triage, document reproducible defects, track status with engineering and close the loop with customers.
• Support site reliability (SRE) for assigned accounts: monitor service health with observability tools, participate in incident response and drive reliability improvements with engineering.
• Own the AI adoption strategy for Reporting Pro: define requirements, expected customer impact and success criteria, and feed them back to Product and Engineering.

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