Director, Delivery Management

Responsibilities

• Maintain a clear picture of delivery health across Poland's portfolio, identifying risks early and creating conditions for well-informed decisions
• Set governance that serves the work: clear ownership, fast decisions, and outcomes that are visible and measurable
• Create the conditions for consistently high delivery quality and client satisfaction across all engagement models
• Ensure delivery teams operate with a genuine understanding of the business context behind their engagements and the goals that matter to each client
• Stay close to key accounts directly, stepping in where your presence adds most value, whether in a senior client conversation, a difficult escalation, or a pivotal delivery moment
• Develop a domain-informed layer of delivery leadership across Poland, connecting industry expertise with delivery execution to serve clients with depth and consistency
• Keep Poland at the forefront of AI-native delivery: scale proven AI-first practices across the portfolio and continuously raise the bar on what AI-led engineering delivers for our clients
• Work with account and engagement leadership to develop accounts toward higher-maturity engagement models where it creates genuine value for both the client and EPAM
• Represent EPAM credibly in senior client-facing conversations and take ownership of strategic client visits, aligning around client needs and EPAM's capabilities
• Set the standard for client-centricity, empowering Delivery Managers to operate as true partners to their clients

Languages