ServiceNow Platform Architect

Responsibilities

• Define and own enterprise-level architecture for ServiceNow platform implementations, ensuring scalability, governance and performance
• Lead workshops with customer stakeholders to understand business needs and convert them into actionable technical designs
• Drive the adoption of best practices for ServiceNow development, integration and workflow automation
• Apply AI capabilities within the platform to optimize operations, enhance automation and deliver tailored solutions
• Oversee technical delivery, ensuring alignment to enterprise architecture, security and compliance standards
• Collaborate with cross-functional teams, including developers, product owners and client program leads
• Participate in program governance forums, providing architectural input for steering decisions
• Act as a senior escalation point for resolving complex technical challenges and risks
• Create comprehensive design documentation and contribute to knowledge sharing across teams

Languages