Staff Software Developer, Unified Communications

Responsibilities

• You will be key part of design, operations, and evolution of our Unified Communications platform, spanning Cisco Webex RoomOS and room systems, Microsoft Teams Rooms, and related collaboration services. Day to day you will keep meeting spaces reliable, integrate UC with cloud infrastructure, and improve how we observe…
• Build and maintain integrations using Microsoft Graph, PowerShell, and REST APIs so UC systems stay in sync with identity, calendaring, and IT service platforms.
• Manage and Extend full-stack development with in UC domain, covering monitoring, admin tooling, and user-facing Products, including AI-assisted capabilities.
• Operate and enhance Cisco Webex RoomOS and room systems and Microsoft Teams Rooms, including provisioning, policy, firmware lifecycle, and incident response, and support the employee-facing meetings and collaboration experience across rooms, desktops, and mobile clients.
• Automate administrative and operational work with Java Script, Python, Bash, and generative AI tools with MCP, Inference & LLMs, so routine changes, health checks, and remediations are repeatable and auditable.
• Instrument UC observability through Call Quality Dashboard (CQD), user experience metrics, and dashboards that reflect what users actually experience in rooms and meetings.
• Partner with IT, networking, facilities, security, and product teams to troubleshoot issues across rooms, clients, cloud services (Azure and AWS), and the network path.
• What we need to see
• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• 6+ years of overall experience in full stack Development, Unified Communications, collaboration engineering, or a closely related Software development role.

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