RMA Systems Engineer

Responsibilities

• Analyze GPU/CPU hardware failures by evaluating system logs, performance data, firmware behavior, and workload interactions to determine root cause.
• Perform advanced troubleshooting across hardware, firmware, and operating system layers to validate faults and identify appropriate remediation paths.
• Serve as a technical liaison with hardware vendors, providing detailed diagnostic data, interpreting vendor responses, and influencing resolution strategies.
• Determine and coordinate on-site hardware remediation activities based on technical analysis, system impact, and priority, including guiding vendors and internal teams on appropriate repair or replacement actions.
• Evaluate software and firmware versions to identify compatibility issues or contributing factors to system failures.
• Validate and certify system stability and readiness prior to returning hardware to production environments.
• Identify recurring failure patterns and recommend improvements to RMA workflows, vendor processes, and hardware lifecycle management.
• Create and maintain detailed technical documentation, including failure analysis, troubleshooting methodologies, and resolution outcomes.
• Manage and contribute to technical case documentation within vendor portals, ensuring accuracy, completeness, and alignment with diagnostic findings.

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