Forward Deployed Engineer (SDEV)

Responsibilities

• Embed and drive SRE Agent adoption: Work onsite and in regular contact with 2–4 strategic customer teams to deploy the SRE Agent, configure tools and connectors, and embed AI actions across their incident management lifecycle to drive adoption and value
• Build and contribute core agent capabilities: Scope, design, and build reusable agent tools, connectors, and skills on the agent’s extensibility surfaces, shipping them through the product team's repos, review process, and evaluation gates.
• Run pilots and unblock customer adoption: Stand up new agentic capabilities with strategic accounts first, gather eval data, identify technical blockers (permissions, telemetry, missing connectors), and build production fixes directly into the product.
• Integrate with production stacks and progressive delivery: Connect the SRE Agent to IaC (Terraform, Pulumi), GitOps (ArgoCD), CI/CD pipelines, and observability platforms, guiding customers safely from AI-assisted to autonomous operations.
• Set technical direction and feedback insights: Define 3–6 month technical roadmaps across assigned accounts, provide architectural guidance to product managers and engineering managers, and bring customer friction and eval data back to the core team.

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