Customs AI Integration & Automation Engineer (Poland)

Responsibilities

• Develop and customise AI solutions for the market, from prototype through to production ownership.
• Be curious and prepared to self-learn to use generative-AI to build agents that make a difference to our business
• Identify automation and decision-support opportunities across customs and business processes, and size them honestly before building.
• Design solutions using generative AI and large language models — retrieval, tool calling, structured extraction from customs documentation, and agentic workflows where they genuinely fit.
• Own the evaluation. Define how we know a solution is working before it ships, and how we know a change has not made it worse. This is treated as core to the role, not an afterthought.
• Manage pilots and implementation, and set the criteria for killing a pilot as clearly as the criteria for scaling it.
• Monitor performance, inference cost, latency and business impact.
• Collaborate with local teams, Group functions and technology partners.
• Contribute to privacy, security and AI governance compliance, working with Group Legal and IT Security. You should understand how the EU AI Act applies to what you build, and be able to produce the documentation that goes with it.
• By month three: You understand our customs processes well enough to challenge what we ask for, and you have shipped one small, useful thing.

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