Program Manager, EPD Operations

Responsibilities

• You will work as part of the TPM team to
• Own the processes for bug tracking, incidents, reliability, and escalations, and continuously improve them to drive efficiency and progress toward EPD's operational health goals.
• Spot trends across operational health data and translate them into clear insights on how EPD is doing and where improvement is needed.
• Build dashboards and reports in tools like Jira and Snowflake that give EPD and the broader company visibility into operational health and progress.
• Turn data into a clear story: what it's telling us, why it matters, and what needs to change, then design and implement the process changes to act on it.
• Identify process gaps with EPD and proactively develop just the right amount of process to fill the gap: not too much, not too little.
• Support planning activities and project tracking processes, helping keep them running smoothly and consistently across EPD.
• Help run project status reviews, leadership roadmap reviews, and priority reviews, making sure the right information is ready and the right people are in the room.
• Connect the dots across systems, processes, and teams, spotting where disconnected efforts overlap, conflict, or could be simplified, and acting on it.
• Jump in on whatever initiative pops up in EPD that needs support, structure, or someone to help carry it forward, whether or not it fits inside a defined program.

Languages