Forward Deployed Engineer (100% Remote)

Responsibilities

• We are looking for a Forward Deployed Engineer (m/f/d) to join us as the embedded technical expert who takes our customers from "interested in AI" to running real agentic workflows in production.
• This is a hands-on, code-shipping role, not an advisory one. You'll work directly inside a customer's environment - understanding their domain, their data, and the business outcomes that matter to them - and build the agentic use cases (using MCPs, skills, and our agent platform) that make those outcomes real. You'll also bring a working understanding of Kubernetes, since our platform is built and operated on it, but that's the foundation you stand on, not the focus of the role.
• Giant Swarm is a fast-growing open-source infrastructure management platform used by modern enterprises. Our vision is to empower developers around the world to ship great products - this role is core to how we do that with our agent platform.
• You partner directly with a customer as their embedded expert - not just advising, but designing, building, and shipping working agentic solutions in their environment.
• You design and build proof-of-concepts and production-track agentic workflows using MCPs, skills, and our agent platform, tailored to that customer's data and systems.
• You work closely with customer engineering teams - some devrel-style enablement, workshops, and pairing so they can own what you build after you move on.
• You feed the patterns and gaps you find back to the product team, shaping what we build next.
• You may support pre-sales conversations - helping scope what AI use cases would deliver value for a prospect, and building examples that help make the case for choosing Giant Swarm.
• You have practical, hands-on experience in a customer-facing technical role (Solutions Architect, Forward Deployed Engineer, or similar).
• You have real, hands-on experience building with agentic AI - MCPs, agent frameworks, tool-using LLMs, or similar. This is non-negotiable.

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