Site Reliability Engineer 2

Responsibilities

• Operate and scale Kong’s global SaaS platform (Konnect), ensuring reliability, availability, and performance across regions and clouds.
• Build, automate, and maintain Kubernetes-based infrastructure and deployment workflows using Terraform/Terragrunt, Helm, and ArgoCD.
• Design, maintain, and optimize multi-region data and caching layers — including PostgreSQL, Redis, ClickHouse, and Druid — for high availability and low latency.
• Operate and improve Kong Gateway and Kong Mesh environments supporting hybrid and distributed architectures.
• Develop and maintain CI/CD pipelines and GitOps workflows to automate service delivery and ensure consistent infrastructure changes.
• Enhance observability and incident response readiness through systems like Datadog, Prometheus, Grafana, and Thanos, defining and tracking SLOs.
• Collaborate closely with development and security teams to ensure smooth operation of SaaS services in compliance with reliability, security, and regulatory standards.
• Participate in a global 24/7 on-call rotation and drive continuous improvement of operational playbooks and postmortem practices.
• Lead and contribute to scaling initiatives that improve elasticity, reliability, and cost-efficiency across the SaaS platform.

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