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Product Manager, Agent
Customer.io
Remote · Americas$11,417–13,000 gross/mofull-timeCustomer.io Careers
Hi, my name is Megan Berry, Senior Director of Product Management at Customer.io, and I'm looking for a Product Manager to improve how customers experience their first weeks with us. Our self-serve business is a growing part of how customers discover and adopt Customer.io, and this role sits at the center of that motion, working alongside our Senior PM on the self-serve pod.
Responsibilities
- Own the product experience of of our own agent, working with our agent team to ensure it is first-class, competitive and helpful for the AI-first marketer who uses our platform.
- Work closely with other PMs and squads to ensure the agent works well with each part of the platform it touches.
- Find and resolve friction points using data, experimentation, and customer insight.
- Define and track success metrics for activation, retention, and monetization.
- Partner with Marketing, CX, and
- Design to ensure success across all touch points
- Work with Engineering to scope and deliver improvements that produce customer value
- Communicate priorities and progress clearly across teams and leadership.
Languages
- Work format
- Remote
- Seniority
- Lead
- Posted
- 6 Oct 2026
- Last verified
- In the last 5 days
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