Technical Support Engineer

Responsibilities

• As a Technical
• Support Engineer, you’ll provide technical assistance to our growing user base. In this role, you’ll work directly with customers to help them deploy and troubleshoot NetBird’s platform, ensuring a seamless and satisfying user experience. You’ll also collaborate with our Engineering and Product teams to identify…
• Specifically, you will
• Become an expert in the use of the NetBird product and its features, including Dashboard configuration, GUI and CLI usage, Access Control, and Routing features
• Provide technical support to customers, resolving issues and answering questions across multiple channels, e.g. Slack, GitHub, Email etc.
• Update and create documentation around the product
• Partner with our sales and engineering team to ensure customers’ needs are met effectively.
• Participate in team discussions to improve support processes and share insights with the broader team.
• Advocate for product improvements and contribute to the team's continuous development.
• If you've read this and thought, "That sounds like me!" - there's no need to keep reading; we should definitely have a conversation. However, if you're unsure about the kind of experience we're looking for, the following details should provide some clarity.

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