Senior IT Systems Engineer

Responsibilities

• Administer and provide escalation support for our SaaS platforms.
• Implement and maintain policies, software deployment, patching, and security compliance for our Mac and Windows endpoints, using Jamf and Intune.
• Own the lifecycle management across our core collaboration and endpoint management platforms.
• Develop automation scripts and workflows to improve administrative efficiency and user experience (e.g., Python, PowerShell, Okta Workflows).
• Monitor system health, performance, and usage; proactively resolve or escalate issues.
• Collaborate with cross-functional teams (Security, Engineering, HR, Legal) to ensure proper alignment and integration of SaaS tools with company infrastructure and processes.
• Drive solutions and project work.
• Develop and maintain technical operating procedures, policies, and engineering roadmaps.

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