Operations Analyst

Responsibilities

• We're looking for an Operations Analyst to join our small-but-mighty operations team. As the third person on the team, you'll shape how we handle day-to-day compliance operations and have real autonomy to drive impact. This role sits at the intersection of security, user experience, and sound judgment, requiring…
• Review account activity and make informed decisions using AI-assisted analysis. You'll investigate payment approval requests, flag anomalies through pattern recognition tools, and make sound judgment calls on approval or escalation, combining human judgment with AI insights.
• Identify suspicious activity and fraud patterns. Learn about regulatory requirements as they come up and help implement them in your day-to-day work. Use AI tools to rapidly surface anomalies and patterns, freeing you to focus on the judgment calls that matter most.
• Suggest process improvements that could make things more efficient or reduce risk. Document what you learn and share it with the team.
• Balance compliance with user experience by using AI to process large datasets, draft communications, and analyze trade-offs at scale. Work cross-functionally with product, support, and business teams to make decisions that reduce risk and support scalable growth.

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