Partner Program Manager - Service Delivery (Central/East)

Responsibilities

• Own day-to-day relationships with a portfolio of service delivery partners (consultancies, MSPs, vCISO firms), serving as their primary point of contact across program participation, escalations, joint pipeline, and growth planning.
• Run partner business reviews (QBRs/MBRs) with senior stakeholders at partner firms; align on joint goals, delivery capacity, and quarterly commitments.
• Support light partner recruitment, working off internally-sourced leads (from Sales, CS, and PS colleagues who are already in front of services firms worth partnering with) rather than open-market sourcing — shepherding promising firms through onboarding and into the program.
• Partner with our
• Partner Certification team to ensure services-focused learning content is built and maintained alongside the existing sales certification tracks. Drata has strong sales-side enablement today; this role fills the current gap where there is no dedicated owner for the services delivery learning path.
• Own the broader services-side partner enablement experience — onboarding, ongoing training, instructor-led workshops, and rollouts of new product features and frameworks tailored to a delivery audience.
• Define and monitor partner delivery quality metrics (implementation CSAT, time-to-audit, control coverage at audit, escalation rates) and drive remediation programs where delivery falls short of Drata’s standard.
• Build feedback loops with Drata’s Professional Services and Customer Success teams to surface delivery issues early and feed lessons back into partner enablement and program design.
• Coordinate closely with our Channel Sales program manager so that the sales-side and services-side partner experiences land as one program — shared rhythms, consistent messaging, and clean handoffs at every stage of the partner lifecycle.

Languages