Senior Software Engineering Manager, Managed Gateways SREs

Responsibilities

• Build Kong's Managed Gateways SRE team in Seattle, Washington from the ground up - hiring, setting the bar, and staying hands-on in enterprise implementations as the team ramps.
• Act as a direct contributor to critical implementations and reliability work in the early stages, with outcomes that materially move the needle on Managed Gateways' growth and business performance.
• Lead, mentor, and grow a high-performing team of Site Reliability Engineers dedicated to Kong's Managed Gateway offerings, in direct support of our critical enterprise customer base across the Americas and Europe.
• Architect and implement robust, scalable, and fault-tolerant cloud-native systems using technologies like Kubernetes, Golang, and major cloud providers.
• Own the end-to-end operational lifecycle, from proactive monitoring and alerting to incident response and blameless post-mortems, ensuring continuous service improvement.
• Drive developer delight and operational efficiency through automation, self-service tooling, and streamlined workflows for deploying and managing API gateways, while proactively preventing technical debt and reducing operational toil.
• Define, track, and report on key SLOs and SLIs, and advocate for architectural best practices that keep Managed Gateways performant and resilient as it scales.
• Collaborate cross-functionally with Product, engineering, and support teams to influence roadmap decisions and ensure operational readiness for new features.

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