Senior Site Reliability Engineer - FedRAMP

Responsibilities

• Own reliability for a set of production SaaS services end to end: availability, performance, and capacity.
• Define service-level indicators, set service-level objectives and error budgets, and use them to prioritize reliability work with engineering and product teams.
• Build and tune monitoring in Datadog and Azure
• Monitor, including threshold, composite, and anomaly detection monitors, synthetic checks, dashboards, and alert routing that shorten time to detect and cut alert noise.
• Automate response. Wire monitors into remediation workflows for known failure conditions and replace manual runbook steps with code.
• Participate in an on-call rotation, lead incident response for high-severity events, and coordinate resolution across support, engineering, and product.
• Write post-incident reviews and customer-facing root cause analyses, then drive the preventive actions to completion rather than filing and forgetting them.
• Work support escalations: reproduce the issue, diagnose it from logs, traces, and network captures, resolve it or route it with evidence, and feed recurring patterns back into the product backlog.
• Build and maintain infrastructure as code with Terraform and Azure DevOps pipelines.
• Administer the web application firewall: rule tuning, rate limiting, false positive triage, and coordination with the security team.

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