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Technical Services Engineer
DeepHealth
Remote · United States$7,500–8,333 gross/mofull-timeDeepHealth Careers
The Technical Services Engineer is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes.
Responsibilities
- Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues.
- Maintain detailed records of incidents, solutions, and workflows in the ticketing system.
- Contribute to the continuous improvement of support processes and knowledge base.
- Support key customers and maintain positive relationships, providing updates and guidance as needed.
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 22 Oct 2026
- Last verified
- In the last 5 days
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