Network Support Engineer (Mid-Level / Mid+)

Responsibilities

• Provide technical support to company customers through the ticketing system.
• Troubleshoot and resolve network-related issues.
• Communicate with customers in both English and Russian.
• Collaborate with internal engineering teams to resolve incidents and customer requests.
• Interact with Internet Service Providers and upstream carriers.
• Work with Regional Internet Registries (RIPE NCC, ARIN).
• Ensure stable operation of the company's network infrastructure.
• Analyze the network patterns and search for peering possibilities to lower costs and improve latency
• Administer and maintain network equipment: software upgrades
• configuration

Languages