Senior Technical Delivery Manager

Responsibilities

• Drive the delivery of highly available online systems in support of one or more assessment programs. Coordinate system delivery across multiple integrated systems that often have cross-system dependencies.
• Scope and track development requirements for new features and enhancements to support assigned programs. Coordinate gap analysis to identify and define gaps between currently supported product capabilities and program/customer requirements.
• Own the technical specifications process and documents across all online systems. Work closely alongside program managers, clients, and system technical managers to ensure that technical specification documents capture client expectations and support the successful delivery of the program.
• Lead user acceptance testing (UAT) of online systems in coordination with program managers and system technical PMs.
• Triage and troubleshoot case escalations and inquiries effectively and autonomously answer client inquiries about system behavior and capabilities accurately
• Acquire product-level knowledge sufficient to perform these job duties.
• May personally make or oversee the completion of system configuration changes, in coordination with system tech PMs and following CAI production change control management processes.
• Lead risk management activities. Work with system leads, program managers, and client personnel to identify and mitigate risks.
• Own large-scale system deliverables involving multiple applications. Be responsible for planning, schedule, impact analysis, and deployment of these releases.
• Ensure high-quality customer service and address and maintain frequent and proactive contact with client program managers and client-side personnel.

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