Principal AIOps Architect - Cloud & Agentic AI

Responsibilities

• Direct enterprise-scale AIOps, Intelligent Operations, Agentic AI, and automation transformation initiatives by establishing target-state architecture, modernization roadmaps, governance frameworks, and reusable solution patterns
• Design observability and operational intelligence solutions spanning metrics, logs, traces, events, topology, service dependencies, incidents, deployments, and configuration changes to support anomaly detection, event correlation, service-impact analysis, and AI-assisted root cause analysis
• Build Agentic AI solutions for IT Operations leveraging Amazon Bedrock/AgentCore, Microsoft Foundry/Azure OpenAI, or Gemini/Vertex AI Agent Engine to support reasoning, knowledge retrieval, tool invocation, multi-step investigation, recommendations, and operational decision-making
• Develop autonomous and semi-autonomous remediation solutions incorporating policy controls, identity and access verification, risk assessment, Human-in-the-Loop approvals, rollback capability, recovery validation, auditability, and feedback loops
• Connect AIOps platforms with ITSM/CMDB, observability tools, CI/CD pipelines, cloud-management systems, knowledge bases, security platforms, automation tools, and enterprise APIs, including ServiceNow or similar solutions
• Oversee enterprise architecture reviews, solution assurance, design authority decisions, non-functional requirements, security, resilience, scalability, operational governance, and technical leadership spanning Cloud, SRE, DevOps, Platform, Operations, and AI teams
• Drive RFP/RFI/RFQ processes and pre-sales solutioning, encompassing technical discovery, solution architecture, transformation strategy, estimations, staffing models, implementation roadmaps, assumptions, risks, dependencies, TCO analysis, and proposal development
• Partner with senior customer and executive stakeholders, lead architecture workshops and solution defenses, and work alongside Sales, Pre-Sales, Delivery, Engineering, Practice, and Commercial teams to craft technically sound and competitive solutions

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