Staff Software Engineer (L4)

Responsibilities

• In this role, you’ll
• Own the reliability posture of production services in your area — availability, latency, capacity, efficiency, performance, and the monitoring and alerting that makes them visible
• Define, instrument, and operate against SLIs and SLOs, and use error budgets to drive engineering priorities
• Identify trends and problem areas that threaten stability, and provide a path forward to mitigate risk before it reaches customers
• Drive down repair items and prevent classes of incidents rather than resolving them one at a time
• Improve detection, response, and recovery — reducing time to acknowledge, engage, mitigate, and restore, with fewer people pulled in
• Design for failure: strengthen failure domains, validate recovery paths, and make production changes safer to ship and safer to roll back
• Participate in on-call for the services you support, and lead the response when production is degraded
• Write post-mortems that identify true root causes, and drive the follow-up work to completion
• Oversee efforts to identify, diagnose, report, and document production problems across all reliability dimensions

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