Head of Go-to-Market, AI Care Operations

Responsibilities

• Core positioning, messaging house and narrative architecture for AI Care Operations and each of its solutions
• The category story: why AI care management that does the work beats both headcount and AI tools that only assist the people doing it
• Competitive intelligence and battle cards across voice AI and agentic AI vendors, nurse line and call center outsourcers, and care management platforms
• Buyer-facing materials: one-pagers, ROI and capacity calculators, demo scripts and recorded agent calls, case studies, RFP response library, sales decks
• Proof architecture: turning deployments into case studies and outcome metrics (contacts handled, cost per interaction, gap closure, time to care, readmissions) that a CFO will sign off on
• Solution specialist team (direct reports), paired with segment sales reps across health plans, health systems, value-based care, employers and government
• Sales and customer success enablement: training, playbooks, discovery guides, certification on each solution
• Market opportunity mapping and systematic canvassing across US segments, with a lighter watch on international tenders
• Message consistency across Sword's commercial segments and geographies, including where AI Care Operations is sold as part of the broader AI Care platform
• Voice of the market into product: what buyers ask for, where we lose, and what competitors are shipping

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