Senior Operations Engineer

Responsibilities

• Manage end to end operations for Edifecs hosted or customer hosted application instances including deploying upgrades, making configuration changes, managing day to day submission operations, build custom tools and utilities, creating ad-hoc reports / queries as per requirement.
• Provide L2, L3 level technical support to enterprise clients related to technical and operational aspects of the products.
• Perform root cause analysis of the problem and implement long term solution.
• Partner with Product
• Support Engineers and development teams as necessary to troubleshoot issues and implement resolutions
• Analyse application and database performance, identify bottlenecks and provide fix/ report to the development team for a permanent fix.
• Develop, enhance and maintain custom monitoring and alerting systems to detect and resolve issues proactively.
• Create and maintain deployment standards, ensuring consistency and accuracy in the release process and maintain code repository.
• Continuously and proactively find opportunity to automate the current manual operation tasks to improve overall efficiency.
• Provide workarounds or temporary fixes to the client to avoid processing disruption

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